Help Center

Click on the person icon at the top right side of your page. Then click on 'Create account'.

Enter your First Name, Last Name, Email and also Password and then click 'CREATE'.

An email notification will be sent to your registered email address. Click on 'Activate your account'. You will be prompted to enter your password of choice twice. Click on 'Activate account' and you are ready to shop!

Please contact us at sales@shopfiora.com so we can change your email address

We can also change your name, and address but we cannot change your order.

On the login page, click “Forgot password?” and you’ll be redirected to a page where you can enter your email to reset your password.

To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use one discount code per order.

You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service team with your order and tracking number.